Refund Policy

If this is your first purchase as a member, you can get a full refund by asking within 7 days of completing payment. You don't need to give a reason (though you're welcome to tell us what didn't work for you, so we can improve).

• "First purchase" means the first paid order on your member account. Each account can use this guarantee once.
• The 7 days are counted from the time payment for that order was completed.

Contact us through LINE support (@924ytgos) or email (support@worldvpnking.com) and include:

1. the email address you used to sign up;
2. your order number (you can find it in the order history in the member dashboard, or in your activation notice email).

Our support hours are 09:00–20:00 (Taiwan time, UTC+8). Requests sent outside support hours are handled in order during the next support hours, and the time your message was sent counts as the time of your request.

• Credit card: once your request is approved, the system asks ECPay to refund the charge to your original card. How long it takes to reach your card account depends on your card issuer.
• ATM transfer, convenience store payment code or barcode: our support team refunds you manually by bank transfer. Please give us the bank account details for the refund.
• WeChat Pay, Alipay: our support team refunds you manually through the original payment channel.

Once the refund is complete, that order's days (including bonus days) are removed from your subscription. If no days remain after that, your connection stops immediately.

• The request is made more than 7 days after payment was completed;
• The order isn't your first purchase (for example, a renewal, or your second or later order);
• Your service was suspended or terminated for breaking the Terms of Service (for example, sharing or reselling your subscription link, or abuse);
• Free trials (no payment is involved).

Duplicate payments and overcharges caused by system errors are refunded in full once we've verified them, regardless of the 7-day and first-purchase limits.

If the service is unavailable for a long time for reasons that are our responsibility, please contact support and we'll work out a solution with you based on the situation (for example, extra days or a partial refund).

The service is a digital service that is activated as soon as payment is complete. Under Article 2, Subparagraph 5 of Taiwan's Guidelines for Reasonable Exceptions to the Right of Rescission in Distance Sales, once you agree to this in advance at checkout, the 7-day right of rescission under Article 19 of the Consumer Protection Act does not apply. The 7-day money-back guarantee is something extra that VPNKING offers, and it doesn't affect your other legal rights.

If you have any questions about this document or want to exercise your rights, contact us:

• LINE official account: @924ytgos (support hours 09:00–20:00 (Taiwan time, UTC+8))
• Email: support@worldvpnking.com
• Facebook page: facebook.com/worldvpnking

Our team works mainly in Traditional Chinese; you're welcome to write in English.