FAQ
18 questions
VPNKING FAQActivation, connection and refunds,
all answered.
Can't find your question? Message us on LINE at @924ytgos and a real person will reply during support hours, 09:00–20:00 (Taiwan time, UTC+8). Our team works mainly in Traditional Chinese; you're welcome to write in English.
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Purchase and activation
How soon can I start using it after I pay?
Card payments activate automatically right away. ATM transfers and convenience store payments (by code or barcode) activate automatically once ECPay tells us the payment has arrived. After activation, open My subscription to find your own subscription link, QR code and one-tap import buttons. We also send an activation email to your inbox.
See the setup guides for all 4 platformsWhich payment methods do you accept?
Checkout on our website goes through ECPay and accepts credit cards, ATM transfers (to a virtual account) and payment at convenience stores by code or barcode. To pay with WeChat Pay or Alipay, contact us on LINE first, and we'll activate your plan once we've confirmed your payment.
See payment methodsCan I try it free first?
Yes. Once you sign up and verify your email, you can start a free 1-day trial in one tap. It's one trial per account, and no payment is needed. If you decide to buy during the trial, the days you buy are added after your trial ends.
Start a free trialHow is my expiry date calculated?
Your plan starts the moment payment is complete and the system activates it, and it lasts for the plan's days plus any bonus days. You can check your expiry date and remaining days any time under My subscription. When the plan expires, the connection stops automatically, and you're never charged automatically.
Will my plan renew or charge me automatically?
No. Every purchase is a one-time payment. When your plan expires, the connection stops automatically and nothing is charged. If you want to keep using the service, just buy again. We'll email you a reminder before your plan expires.
How are renewal days counted?
If you buy again before your plan expires, the new days (including bonus days) are added after your current expiry date. If your plan has already expired, the new days start from the moment payment is complete.
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Connection and use
How many devices can I use with one account?
There's no device limit. You can import the same subscription link on your own phone, tablet and computer and use them all at the same time. When you get a new phone, import the same link on it (or scan the QR code under My subscription). This assumes reasonable personal use, so please don't share or resell your subscription link.
Is there a data cap? How fast is it?
There's no data cap, provided use is reasonable and personal. Server bandwidth is shared by all users, and Line 2 is capped at about 20 Mbps per user. The service is designed for everyday use such as LINE calls, social media and video, and isn't suited to long, heavy downloads or BitTorrent.
Should I use Line 1 or Line 2?
On China Mobile or China Unicom, try Line 1 first. On China Telecom, try Line 2 first. Both lines come in the same subscription, so if one isn't working well, switch to the other. In Clash-type apps, choose the group for your carrier (Mobile and Unicom, or Telecom), and the app picks a line that connects.
See how to switch lines on each platformWhy does my connection drop briefly every morning?
Our Taiwan servers change their IP address every day at around 05:00 (Taiwan time). Your connection drops for about 1 to 2 minutes, and then the app reconnects automatically. If it still hasn't recovered after a few minutes, turn the connection off in the app and on again.
Which devices and apps are supported?
On iPhone or iPad, use Shadowrocket (paid) or Hiddify (free). On Android, use Hiddify or v2rayNG. On Windows and macOS, use Clash Verge Rev. Each platform has an illustrated guide that takes you step by step from installing the app and importing your subscription to choosing a line.
See the setup guidesWhat if I can't download the app in mainland China?
Apps like these aren't available on the mainland China App Store. On iPhone, sign in to the App Store with an Apple ID from another region (Taiwan, for example) to download them. On Android, you can download the installer from the app's official GitHub page. We recommend installing and setting everything up before you leave.
What is the mainland China direct rule? Should I turn it on?
Yes, we recommend it. In rule mode, mainland China sites such as WeChat, Taobao and Alipay connect directly, and only services from outside mainland China, such as LINE, Google and YouTube, go through the VPN. That's faster and more stable. Our Clash config file already includes these rules, and the setup guides show how to set them up in other apps.
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Account and security
What if someone else gets my subscription link?
Go to My subscription and create a new subscription link. The old link stops working, and you just import the new one on your own devices. If you think someone else is using your account, contact us on LINE and we'll help you reset your connection credentials.
Do you log what I do online?
No. We don't inspect or store the content you send through the service. We keep only the data needed to run it, such as your account email, order and payment records, and data usage totals. See our Privacy Policy for details.
Read the Privacy Policy
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Refunds and receipts
Can I get a refund if I'm not happy?
Yes. If it's your first purchase, ask within 7 days of payment and you'll get a full refund. Card payments are refunded to the same card, and other payment methods are refunded by our team. After a refund, that order's days are removed from your subscription.
Read the Refund PolicyWhat if I need an invoice or a receipt?
After paying, send our LINE support (@924ytgos) your order number and the name and tax ID number you need on it, and we'll take care of it.
When is support available?
Our LINE official account @924ytgos is answered by real people during support hours, 09:00–20:00 (Taiwan time, UTC+8). Messages sent outside these hours are answered in order during the next support period. Our team works mainly in Traditional Chinese; you're welcome to write in English.